How Nanite.ai Enabled Network Teams to Fix More, Faster — With AI-Powered SOPs
The Problem: Network Engineers Were Drowning in Documentation
A leading IT services firm was facing a familiar challenge:
15 years of network issue documentation had created a sprawling, outdated knowledge base that engineers struggled to navigate.
SOPs Were Buried and Outdated
Fixes were hidden across PDFs, wikis, and old tickets — hard to find, harder to follow.
More Time Searching Than Solving
Engineers spent hours digging through documentation instead of fixing issues.
Inconsistent Fixes, Reinvented Daily
Lack of centralized knowledge led to varied and inefficient resolutions.
Tribal Knowledge Walked Out the Door
High attrition meant expertise was constantly lost.
On average, engineers could only resolve 3–5 tickets per day, spending more time finding solutions than fixing problems.
The Solution: A Custom AI LLM Trained to Solve Network Issues
Nanite.ai stepped in and built a specialized AI large language model trained on 15 years of remediation documentation.
Instant Answers via Natural Language
Engineers ask in plain English — AI delivers proven remediation steps instantly.
Built-In Tool Integrations Like Grafana
Automated root cause detection and resolution within existing workflows.
AI That Learns From Every Fix
Continuously updates SOPs by learning from resolved tickets.
From Hours to Seconds
Search time vanished — solutions now come instantly and consistently.
What once took hours of digging, now takes seconds — with far higher consistency.
Results: Higher Efficiency, Lower Burnout, Stronger Service
Speed went up. Burnout went down.
With AI delivering instant SOP guidance and proactive remediation, engineers dramatically increased ticket resolution speed — without relying on tribal knowledge or senior hand-holding.
3x–5x More Tickets Resolved Per Engineer
Productivity skyrocketed — engineers now close 15+ tickets/day.
Junior Engineers, Fully Empowered
Less dependence on senior team members to guide troubleshooting.
Knowledge That Doesn’t Walk Out
Institutional memory is now embedded and accessible to all.
Proactive Fixes Through Automation
Grafana integration accelerated detection and resolution cycles.
“It’s like every engineer has a senior mentor — one who knows every fix we’ve ever done and responds instantly.” — VP of Network Ops
Key Value Delivered
SOP Intelligence On-Demand
AI trained on years of real-world SOPs delivers instant, reliable troubleshooting.
More Resolutions at First Contact
Fewer escalations, more consistency, better service.
Resilient Despite Attrition
AI preserves knowledge even as teams turn over.
Scale Support Without Scaling Headcount
Support volume grew — but the team size didn’t need to.
🚀 Want Your Support Team to Fix More with Less?
If your engineers are slowed by documentation overload or expertise gaps, we’ll build the AI brain that remembers it all — and acts.
